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Purpose

The purpose of this paper is to provide an integrated model to understand and act on the institutionalization process into a company.

Design/methodology/approach

Additional to the conceptual development, survey method was applied in a single entity, through a structured questionnaire covering the management group of a multinational company.

Findings

High potential to explain why some non‐institutionalized cases happen and the importance to treat the strategic responses.

Research limitations/implications

Model was applied only in one single entity. Futures researches may treat it in a more representative sample.

Practical implications

The active approach required by the entity to involve and reinforce the institutionalization process.

Originality/value

Integration of Tolbert and Zucker's approach with Oliver's and practical perspective of usage.

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