Exploring inter‐organisational systems and flexibility in Ireland: a case of two value chains Available to Purchase

This paper explores the use of inter‐organisational systems (IOS) and the impact they have on flexibility. The experiences of ten organisations that constitute two value chains enrich and extend previous survey findings. The paper first defines flexibility, arguing that it has four dimensions: temporal, range, intention and focus. It then investigates inter‐organisational systems, assessing how they impact on organisational flexibility. The paper also demonstrates how the case firms perceive flexibility. Next the types of IOS used are outlined, followed by a discussion on how IOS technology affects flexibility. An analysis of the impact of IOS on the flexibility of the complete value chain is presented and conclusions drawn.