Keywords: Measurement
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Journal Articles
International Journal of Agile Management Systems (2000) 2 (1): 49–54.
Published: 01 April 2000
...Fiorenzo Franceschini; Carlo Rafele The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman‐Zeithaml‐Berry model. Furthermore, the problem of service...

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