Investigation and assessment of attitudes to and perceptions of the built environments in NHS trust hospitals

This study investigated the perceptions and attendant behavioural attitudes of stakeholders, including patients and visitors, to the built environments and supporting facilities provided by an NHS trust hospital. The study used a variety of methodologies to collect empirical data. This included an extensive literature survey and research review, one‐to‐one patient interviews, a large questionnaire survey, patients’ picture stories, a novice‐expert technique and a series of futures conferences. By these methods, the study assessed how stakeholders perceived the health‐care environment, including buildings, internal and external areas, and landscape and aesthetic considerations. It further identified their preferences for a range of services that were not typically provided by the NHS and established the extent of their willingness to pay.