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Reveals the outcome of research into thermal improvements in commercial office refurbishment, comparing practice between Amsterdam, Hamburg, London, New York and Toronto. Sought a deeper understanding of the reasons why thermal improvements may and may not be incorporated into refurbishment and took an analytical, rather than statistical approach. Found that similar practice occurs, with the status of thermal improvements low compared to other factors. Legislation is complied with, though it represents a minimum permissible standard. States that landlords pass on running costs to occupiers and incentives for reducing costs are minimal. Posits that refurbishment with thermal improvements as a priority are rare; however, all refurbishment involves some improvement, often incidentally, through improved technology.

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