... to the environment. Originality/value This study is the first to focus on the LCA of building services through extensive primary data collection and a focus on a high number of appliances. This supports ongoing energy efficient upgrades in Australia and paves the way for further, similar studies to confirm...

..., environmental agencies, governments, educators, and other relevant stakeholders. David Edwards can be contacted at: david.edwards@bcu.ac.uk © Emerald Group Publishing Limited 2012 Contractors Environment Green building LEED Management practices Leadership Management styles Building services...

... and insurers (Arayici et al., 2009a, b ; Eastman et al., 2008). Y. Arayici can be contacted at: y.arayici@salford.ac.uk © Emerald Group Publishing Limited 2011 Knowledge management Action research Modelling Small to medium‐sized enterprises Building services...

.... H0.=There is no association in the ranking of severity of observed maintenance builder's setbacks between homeowners with intention to correct pending repairs (X) and those without any intention (Y). © Emerald Group Publishing Limited 2004 Building services Customer satisfaction...