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Keywords: Customer requirements
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Journal Articles
Defects and rework in new build: an analysis of the phenomenon and drivers
Available to Purchase
Structural Survey (2007) 25 (5): 391–407.
Published: 13 November 2007
... their own set of quality expectations i.e. requirements, which are often at odds with those of the house builder. Buildings Quality Customer requirements A general review of contemporary research surrounding defects and rework in the construction arena, and a specific scrutiny of that which...
