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Keywords: Customer service management
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Journal Articles
Structural Survey (2005) 23 (4): 291–297.
Published: 01 September 2005
... Limited 2005 Customer service management Facilities Innovation Maintenance programmes Preventive maintenance just‐in‐time maintenance (Smyth and Wood, 1995); intelligent building maintenance (Wood, 1999a); call centred maintenance (Wood, 1999b); and sustainable building...
