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Keywords: Customer services quality
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Journal Articles
Modelling of owner‐occupiers' perception of small‐scale maintenance builders' performance – part II
Available to Purchase
Structural Survey (2004) 22 (5): 264–270.
Published: 01 December 2004
... Customer services quality Concerns about the image of traders and falling standards of workmanship within the small‐scale domestic maintenance sector are ever on an increase. The sector continues to attract media coverage, much of which focuses on falling standards of workmanship as witnessed...
