...Low Sui Pheng; Henson K.C. Yeo Five years have elapsed since the introduction of ISO 9000 Quality Assurance in Singapore’s construction industry in 1992. By the end of 1996, more than 80 construction‐related organizations had secured ISO 9000 certification. In 1995 the Singapore government...

..., and implementation. Concludes that the cost of quality assurance is increasingly worthwhile in a competitive and litigious age. © MCB UP Limited 1992 ISO 9000 Management philosophy Professional service firms Quality assurance Quality assurance: A blessing or a burden? Keith D. Dew Keith D. Dew...