The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country

Ngan Truong is based at Bristol Business School, Faculty of Business and Law, University of the West of England, Bristol, UK. She hails from Ho Chi Minh city, Vietnam, and has interest in researching operations management, hospitality management and tourism-related topics. She has completed her post-graduate studies from the UK.

Dr Tahir Nisar is based at Southampton Business School, University of Southampton, Southampton, UK. He is Associate Professor of Management at the University of Southampton. Professor Nisar did his studies at Cambridge University and the London School of Economics. He is a member of the editorial board of Management Decision and has published in many peer-reviewed journals.

Dan Knox is Senior Lecturers at Bristol Business School, Faculty of Business and Law, University of the West of England, Bristol, UK. He is a Senior Lecturer in Tourism and Events Management at Bristol Business School, UWE. He currently teaches critical issues in events, destination management, staging and evaluating events, tourism in global contexts and contemporary issues in tourism and events. His research interests focus on cultural tourism, national identities, visual culture, tourism and embodied practice and event experiences. Particular topics of current interest include youth tourism, tourism in China, wrestling events, retro-gaming and exhibitions.

Dr Guru Prabhakar are Senior Lecturers at Bristol Business School, Faculty of Business and Law, University of the West of England, Bristol, UK. He is a Senior Lecturer of Project Management at Bristol Business School, UWE. He is the winner of Graduate Student Paper of the Year Award 2005 at PMI’s Congress in Toronto and received the first prize for the best doctoral research paper in ‘pmdays 2004’ at Vienna.