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Keywords: 5-Star hotels
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Journal Articles
International Journal of Culture Tourism and Hospitality Research (2015) 9 (2): 168–182.
Published: 01 June 2015
... and the way customers actually experience them. Design/methodology/approach – This paper used interviews with managers and guests of 5-Star hotels in Taiwan and qualitative analysis to understand definitions and perceptions of luxury, service quality and satisfaction. Findings – The major findings...
