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Keywords: Boutique hotels
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Journal Articles
Does managerial efficiency relate to customer satisfaction? The case of Parisian boutique hotels
Available to Purchase
International Journal of Culture Tourism and Hospitality Research (2016) 10 (4): 455–470.
Published: 03 October 2016
...Mustafeed Zaman; Laurent Botti; Tan Vo Thanh Purpose The purpose of this study is to examine the relationship between the managerial efficiency and the customer satisfaction of Parisian boutique hotels by using the multi-criteria decision analysis (MCDA) methods. Design/methodology/approach...
