...Rozila Ahmad; Noel Scott Purpose In Malaysia, globalization has increased the number of multinational hotel chains and independent five-star hotels employing foreign professionals, interns and labourers. This study aims to explore the benefits and challenges for hotels of the many foreigners...

... in their tour operations of Kinabalu Park. This is because the challenges like lack stakeholders participation and low responsible tourism awareness were negatively affecting to what tour operators would like to do and what actually gets done. Practical implications Identified motives, practices, issues...