...Serkan Yiğit; Nilüfer Şahin Perçin Purpose The purpose of this study is to examine and understand the experiences of tourists in the Turkish coffee houses in Istanbul, Turkey. Design/methodology/approach In this study, a qualitative case study method was used to analyze tourists’ comments...

...Jing Li; Simon Hudson; Kevin Kam Fung So Purpose The purpose of this study is to investigate the multi-dimensional structure of the Airbnb customer experience and to examine the influences of this experience on behavioral outcomes. Design/methodology/approach A multi-phase methodology...

...Ady Milman; Gila Oren Purpose This study aims to explore the hospitality and religious experience of Israeli travelers visiting the globally prevalent Jewish Orthodox Chabad Houses that provide religious, spiritual, educational and hospitality havens in their locales, regardless of the degree...

...Sergio Moreno-Gil; J.R. Brent Ritchie Purpose This paper aims to better understand museums’ image. The study examined the influence of visitors’ socio-demographic (gender, social class), tripographic (party group, previous experience with the museum and timing of the decision to visit the museum...

...Jonas Karlsen Åstrøm Purpose This study aims to investigate the factors that drive the tourist customer experience around theming. Theming is considered vital to creating a memorable customer impression. Design/methodology/approach The cruise industry was chosen as the empirical setting...

... from the results obtained. Practical implications – Managers should market and position museums as an emotionally driven experience consumption site. Furthermore, they should consider both cognitive and emotional aspects of visitor experience when designing and planning their businesses, as well...

... and critical analysis approach is employed to examine one tourist's experience of travelling to Iran and being imprisoned as a result of taking a photograph of what he thought was a sunrise but also pictured pylons near an electrical plant. Findings The authors' analysis of the experiences of this tourist...

...Chieh‐Wen Sheng; Ming‐Chia Chen Purpose The purpose of this paper is to develop a questionnaire on tourist experience expectations, and to conduct a qualitative study to analyze the factors and related texts of the questionnaire. Design/methodology/approach A content analysis on travel diaries...

...Terje Slåtten; Christian Krogh; Steven Connolley Purpose This empirical study aims to investigate the potential of customer experiences in the tourism industry to influence emotions and thus create positive mental imprints. Design/methodology/approach This investigation tests a conceptual...

... of the interaction between the network nodes, in particular business‐to‐consumer relationships. Juergen Gnoth can be contacted at: jgnoth@business.otago.ac.nz © Emerald Group Publishing Limited 2009 Tourism Consumer behaviour Experience Customer satisfaction Guba (1990) suggests...