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Keywords: Hotel performance
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Journal Articles
Does managerial efficiency relate to customer satisfaction? The case of Parisian boutique hotels
Available to Purchase
International Journal of Culture Tourism and Hospitality Research (2016) 10 (4): 455–470.
Published: 03 October 2016
... efficient to maximize their revenue. H2. The most satisfying hotels are not the most efficient to maximise RevPAR. MCDA Customer satisfaction Boutique hotels Hotel performance Management efficiency France is the most visited country in the world having received 84.7 million...
