... of big hotel chains and experience authenticity) and controlled motivators (location and cooking facilities) were positively related to attitudinal loyalty to P2P accommodations. Price predicted behavioral loyalty in the form of repeat purchase behavior and attitudinal loyalty did not. Research...

...Stephen Pratt; Pia Kwan Purpose Different cultures believe that some numbers are “lucky” and other numbers are “unlucky”. The purpose of this paper is to determine to what extent hotels follow numerological superstitions in their floor and room numbering, if more accidents or complaints occur...

... management practices (SMPs) in the hotel sector. Design/methodology/approach An extensive literature review was conducted to identify SMPs in the service sector, and a survey tool was used to categorize and prioritize the most important practices based on expert opinion. An analytical hierarchical...

...Cheri A. Young; David L. Corsun; Karen L. Xie Purpose The purpose of this study was to investigate travelers’ preferences for peer-to-peer (P2P) accommodations or hotels when traveling for leisure or business purposes given the rise of P2P accommodations in the form of Airbnb, Vacation Rentals...

...Mohamed A. Nassar; Michel Zaitouni Purpose – This paper aims to examine the relationships between perceptions of organisational justice, perceived competence of supervisor and perceived supervisory support (PSS) in hotel employees in Egypt. Design/methodology/approach – Employees who worked...

... upscale hotels throughout Malaysia and analyzed using partial least squares technique. Findings – The findings showed that service training and performance appraisal have a positive and significant influence on work engagement. The proposed model was able to explain 16.2 per cent of the variance...

... hotel rates during the period of festival or event; the “rising tide” effect. Design/methodology/approach This paper uses a case study on Charleston's hotel occupancy changes, and how the changes coincide with the occurrence of festivals and events in the community, to demonstrate the increased...

...Maria D. Alvarez; Duygu Salman; Duygu Uygur Purpose The purpose of this paper is to discuss whether creative tourists can transform the service encounter in city hotels in a way that can reduce the amount of emotional labor required from service employees and its negative consequences. Design...

... different nations? Design/methodology/approach This research regards Hofstede's cultural perspective as the main basis for deduction. Drawing on a self‐administered questionnaire, the data are collected from Taiwanese and American consumers in the international tourist hotels in Taiwan. Based...

...Yi Wang; Marcelo Royo Vela; Katherine Tyler Purpose The purpose of this paper is to assess Chinese tourists' perceptions of the UK hotel service quality, and to analyze the role of Chinese culture in influencing their expectations and perceptions. Design/methodology/approach An adapted...