...Cheri A. Young; David L. Corsun Purpose The purpose of the study was to examine travelers’ attitudinal and behavioral loyalty to the product type of peer-to-peer (P2P) accommodations (as opposed to a brand). Design/methodology/approach P2P accommodations’ hosts provided contact information...

...Quynh Xuan Tran; My Van Dang; Nadine Tournois Purpose This study aims to investigate the effects of servicescape on customer satisfaction and loyalty – centered on social interaction and service experience in the café setting. Design/methodology/approach Data for this study were collected from...

...Maria Giovanna Brandano; Linda Osti; Manuela Pulina Purpose The purpose of this paper is to assess the “motivation-satisfaction-loyalty” framework. Through a structural equation model (SEM), it is possible to disentangle attitudinal and behavioral loyalty as a multifaceted latent variable...

... of observance. Design/methodology/approach Using Schmitt’s (1999b ) experiential consumption dimensions of Sense, Feel, Think, Relate and Act, this study measured the various visitors’ experiences, satisfaction and loyalty using a sample of 488 Israeli travelers obtained from online social media sites...

...Monica Adele Breiby; Terje Slåtten Purpose The aim of this study is to examine the role of aesthetic experiential qualities for tourist overall satisfaction and three types of loyalty. Design/methodology/approach A national tourist route in Norway was chosen as an empirical context...

...Serkan Akinci; Aslıhan Kiymalioğlu; Eda Atilgan Inana Purpose – This study aims to evaluate the perceptions and behavioral intentions of golf players by means of the relationship between customer satisfaction, perceived value and loyalty concepts. Design/methodology/approach – The data used...

.... in the airline service context. The paper reports details about the impact of the proposed seven “get” and “give” components, together with an analysis of the consequences perceived value has on satisfaction, loyalty, and word‐of‐mouth. Research limitations/implications The findings suggest extensions...