...Jesús Garcia-Madariaga; Nuria Recuero Virto; Maria Francisca Blasco López; Joaquín Aldas Manzano Purpose Studies that examine users’ perceptions of museum’s website quality are scarce. The purpouse of this paper is to propose a multi-group comparison between two superstar museums to outline...

...Sergio Moreno-Gil; J.R. Brent Ritchie Purpose This paper aims to better understand museums’ image. The study examined the influence of visitors’ socio-demographic (gender, social class), tripographic (party group, previous experience with the museum and timing of the decision to visit the museum...

...Giacomo Del Chiappa; Luisa Andreu; Martina G. Gallarza Purpose – This research aims to investigate whether emotions can be considered as a suitable variable to segment visitors at a museum. Furthermore, it seeks to analyse whether emotions influence visitor satisfaction and whether this depends...

...Avital Birna; Kenneth F. Hyde; Jane Brown Purpose The purpose of this paper is to analyse the position of the museum shop within dark tourism sites. In doing so, it argues that the shop has the potential to act as a further meaning‐making vehicle by reconfirming the museum mission within its...

... written by museum tourists was conducted to develop a questionnaire of tourist experience expectations (TEE). The survey results were analyzed by factor analysis. Findings The tourism experience expectations include five factors: experience expectations of easiness and fun; cultural entertainment...

...Alfonso Siano; Mario Siglioccolo Purpose This study aims to assess whether or not the weight of the impact of the recent rubbish emergency in the Province of Naples (Italy) causes a temporary impact inbound tourism demand and the number of visitors to museums situated in the Province. Design...

... of museums related to the formation of city image. Design/methodology/approach The study uses quantitative research techniques. A structural questionnaire focusing on the image of Istanbul and perception of Istanbul's museums is distributed to museum visitors in Istanbul. Findings The results reveal...

...G. Larsen; D. O'Reilly; Dirk vom Lehn Purpose This paper aims to use a video‐taped fragment of conduct and interaction in a museum to illustrate the analysis of visitors' interactionally produced response to works of art. Design/methodology/approach The method draws on ethnomethodology...