.... Design/methodology/approach – The paper takes a phenomenological approach to tourists' experiencing as a critical and productive tool for tourism development. The literature reviewed is structured through the four modes of experiencing outlined in the TEM: experience as pure pleasure, as re-discovery...

... of service interactions. Consequently, this study also uses ethnicity and languages spoken besides nationality to assess cultural differences. © Emerald Group Publishing Limited 2012 Service interaction Hotel employees Service values Social constructionism Phenomenology Cross‐cultural...