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Keywords: Satisfaction with service recovery
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Journal Articles
International Journal of Culture Tourism and Hospitality Research (2021) 15 (2): 266–284.
Published: 14 December 2020
...Ghazal Shams; Raouf Rather; Mohsin Abdur Rehman; Rab Nawaz Lodhi Purpose In recent studies, tourism scholars focussed more on service failure and recovery. Thus satisfaction with service recovery (SSR) and outcome favourability in conjunction with service recovery (SR) and customers’ behavioural...
