Keywords: Service complaints
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Journal Articles
International Journal of Culture Tourism and Hospitality Research (2021) 15 (2): 131–156.
Published: 05 March 2021
...Vinay Chittiprolu; Nagaraj Samala; Raja Shekhar Bellamkonda Purpose In business, online reviews have an economic impact on firm performance. Customers’ data in the form of online reviews was used to understand the appreciation and service complaints written by previous customers. The study...

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