...Quynh Xuan Tran; My Van Dang; Nadine Tournois Purpose This study aims to investigate the effects of servicescape on customer satisfaction and loyalty – centered on social interaction and service experience in the café setting. Design/methodology/approach Data for this study were collected from...

... extent for some tourists. However, the distribution of the sensory inputs differed across the three cities. Moreover, the contributions of the olfactory and tactile inputs are largely missing. Practical implications With the management of nightlife businesses (small or micro servicescapes...