... analyzing social media reviews through text mining and sentiment analysis to provide useful recommendations for management in the restaurant industry. Design/methodology/approach The Lexalytics, a text mining artificial intelligence tool, is applied to analyze the text of the online reviews...

.... Unsupervised text mining techniques were used to analyze reviews and find out the interesting patterns in text data. Findings Based on Herzberg two-factor theory, this study found satisfied and dissatisfied determinants separately. The study revealed some common categories discussed by satisfied...

... of multilingual textual analysis used for cross-cultural studies. 17 04 2020 17 06 2020 28 08 2020 06 09 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Cross-cultural studies Online reviews Text mining Multilingual textual...

... for eight hotel brands. The brands, which are currently operating in Bangkok City, are considered to be representative of their categories. The hotels were selected based on their abilities to meet the quantitative and qualitative requirements of the text mining strategy adopted in this study. Findings...