... on both how travelers “see” airports and how they use them. Design/methodology/approach The study uses different qualitative methods and notions of time and waiting. Sources of data are small-scale netnography, focus group interviews, observations done at airports and qualitative interviews...

... purchase intent by increasing the souvenir's reminder value, regardless of item type. Non‐purchase regrets are greater than purchase regrets, which in turn increases purchase intent at a later time. Research limitations The stimuli are necklaces, and although the findings do not show gender effects...