...Choo Ling Suan; Aizzat Mohd Nasurdin Purpose – This study aims to examine the impact of specific human resource management practices on employees’ work engagement. Design/methodology/approach – Data were gathered using surveys from a sample of 438 customer-contact employees attached to 34...

... “James Bond” like persona. Research limitations/implications A relatively small sample but is perhaps indicative of contemporary hospitality industry common practices. Practical implications Hospitality management are using less highly “hard” skilled employees and focusing more on the “soft...

...John E. Timmerman; Richard S. Lytle Purpose The paper's purpose is to provide background and practical exercises for management to gain a perspective on the nature of true employee empowerment. Design/methodology/approach After a brief overview of the nature of empowerment, a series...