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Keywords: Customer experience
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Journal Articles
Zafeiroula Kallitsari, Nicholas D. Theodorakis, Jorge Grenha Teixeira, Kyriaki Anastasiadou, Yannis Lianopoulos, Nikolaos Tsigilis
International Journal of Event and Festival Management (2026) 17 (1): 20–44.
Published: 15 August 2025
.... Nicholas D. Theodorakis can be contacted at: ndtheo@phed-sr.auth.gr 23 01 2025 25 05 2025 26 06 2025 16 07 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Service design Customer experience Sport events Running Sport...
Journal Articles
International Journal of Event and Festival Management (2023) 14 (1): 23–40.
Published: 16 December 2022
...Jovan Velroy Fernandes; Ewa Krolikowska Purpose The purpose of this paper is to contribute to the conceptualisation of the festival customer experience by proposing a new framework based on three interrelated concepts: event design, social environment and digital environment. Design/methodology...
