... The study provides practical implications for managers in the hospitality industry. Originality/value This study provides a deeper insight into the functionalities and usefulness of event management mobile applications. The impact that smartphone technologies have had on society in less than a decade...

... Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Event management Hospitality Topic model Sentiment Event ticket Experience In the age of technology, online social networks have created a paradigm shift in collecting knowledge and information prior...