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Keywords: Service quality
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Journal Articles
Cultural events' service quality, satisfaction and loyalty: a case on an annual cultural diversity event in Borneo
Available to PurchaseSalfarina Abdul Gapor, Chee Hua Chin, Ek Tee Ngian, Winnie Poh Ming Wong, Jiet Ping Kiew, Ting Ling Toh
International Journal of Event and Festival Management (2024) 15 (2): 191–212.
Published: 21 November 2023
...Salfarina Abdul Gapor; Chee Hua Chin; Ek Tee Ngian; Winnie Poh Ming Wong; Jiet Ping Kiew; Ting Ling Toh Purpose The purpose of this paper is to examine the hard and soft measures of service quality and visitors' satisfaction, which ultimately contribute to visitor loyalty to the destination...
Journal Articles
Athlete satisfaction with a major multi-sport event: the importance of social and cultural aspects
Available to Purchase
International Journal of Event and Festival Management (2017) 8 (2): 136–150.
Published: 05 June 2017
... relative to the service-dominant logic and service-quality literature within a major multi-sport event Games for the athlete stakeholder. Originality/value This paper explores how athletes experience the major international multi-sport event environment. Moreover, this paper offers a significant...
Journal Articles
Predicting visitors’ satisfaction and behavioral intentions from service quality in the context of a small-scale outdoor sport event
Available to Purchase
International Journal of Event and Festival Management (2014) 5 (1): 4–21.
Published: 11 March 2014
...George Tzetzis; Kostantinos Alexandris; Sophia Kapsampeli Purpose – The purpose of this paper is to test if the service quality model, proposed by Shonk and Chelladurai (2008), can be applied in the context of a small-scale sport event. Design/methodology/approach – This model proposes...
