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1-6 of 6
Keywords: Crisis management
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Journal Articles
Emergency call accessibility as a strategic capability for crisis management in the EU
Available to Purchase
International Journal of Emergency Services 1–15.
Published: 26 February 2026
... with disabilities and their implications for crisis management. Design/methodology/approach A mixed-methods design combines Eurostat disability indicators (communication, mobility, self-care; EU-27, ages 16–64) with three European Commission reports (2020, 2022, 2024). A comparative case study of sixember...
Includes: Supplementary data
Journal Articles
Systematic incident command training and organisational competence
Available to Purchase
International Journal of Emergency Services (2021) 10 (2): 222–234.
Published: 25 December 2020
..., which is influenced by the environment and circumstances facing them. Crisis management Fire and rescue service Decision-making Incident command Effective command Emergency services training The operational landscape and responsibilities of International Fire Services have changed...
Journal Articles
Boundary spanners in crisis management
Available to Purchase
International Journal of Emergency Services (2020) 9 (2): 233–244.
Published: 11 March 2020
...Jori Pascal Kalkman Purpose Crisis management increasingly requires coordination and collaboration between multiple organizations. This means that inter-organizational boundaries have to be spanned by dedicated organizational members (i.e. boundary spanners). This paper aims to describe which...
Journal Articles
Stress and stress management in European crisis managers
Available to Purchase
International Journal of Emergency Services (2016) 5 (1): 66–81.
Published: 03 May 2016
...Mirjam Haus; Christine Adler; Maria Hagl; Markos Maragkos; Stefan Duschek Purpose – The purpose of this paper is to examine specific stressors and demands, perceived control, received support and stress management strategies of crisis managers (i.e. executives and supervisors of organizations...
Journal Articles
Shaping the societal impact of emergencies: striking a balance between control and cooperation
Available to Purchase
International Journal of Emergency Services (2015) 4 (1): 129–151.
Published: 13 July 2015
... developments and match its communication more effectively to the affected communities. Willem Treurniet can be contacted at: willem.treurniet@tno.nl © Emerald Group Publishing Limited 2015 Emergency management Crisis management Crisis communication Societal impact In 2011 a fire...
Journal Articles
Managing emotions while managing crises
Available to Purchase
International Journal of Emergency Services (2013) 2 (1): 6–20.
Published: 12 July 2013
... emotion work skills. © Emerald Group Publishing Limited 2013 Emotional labor Emotive skills Emotional intelligence Public information officers First responders Crisis management Human resource management Information officers By using the July 2012 Aurora shooting at the midnight...
