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Keywords: Emotional labor
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Journal Articles
International Journal of Emergency Services (2013) 2 (1): 6–20.
Published: 12 July 2013
...Mary E. Guy; Meredith A. Newman; N. Emel Ganapati Purpose Using the July 2012 massacre at a midnight showing of a Batman movie as a case study, the paper aims to demonstrate how emotional labor is required of responders and spokespersons and then enumerates the human resource functions that can...
