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Keywords: Voice of the customer
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Journal Articles
Lean and Six Sigma in policing: austerity, driver or distraction?
Available to Purchase
International Journal of Emergency Services (2019) 8 (1): 73–84.
Published: 24 September 2018
... in the public sector have a resonance. The authors conclude that a Lean Six Sigma organisation would capitalise on the strengths of both approaches. Lean Six Sigma Continuous improvement Policing Public services Voice of the customer Public Services in the UK have been required to review...
