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Keywords: Electricity utility
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Journal Articles
International Journal of Energy Sector Management (2013) 7 (2): 269–282.
Published: 21 June 2013
...Haris Doukas; Assistant; Alexandros Flamos; John Psarras; Gilbert E. Chodzaza; Harry S.H. Gombachika Purpose The purpose of this paper is to assess the relationship between service quality, customer satisfaction and customer loyalty among industrial customers of the public electricity utility...
