...Shahzaf Iqbal; Che Azlan Bin Taib; Mohd. Rizal Razalli Purpose This study aims to investigate how the service quality provided by distribution companies (DISCOs) impacts consumer satisfaction, focusing on the mediating role of regulatory effectiveness as governed by the National Electric Power...

...Nimesh P. Bhojak; Ashwin Modi; Mohammadali Momin Purpose This study aims to investigate the impact of service quality, as measured by the SERVQUAL model with extended variables of safety awareness and energy conservation, on consumer satisfaction. It also explores the mediating effect of energy...

...Haris Doukas; Assistant; Alexandros Flamos; John Psarras; Gilbert E. Chodzaza; Harry S.H. Gombachika Purpose The purpose of this paper is to assess the relationship between service quality, customer satisfaction and customer loyalty among industrial customers of the public electricity utility...