...’ knowledge, there exists no study which focuses on the actual expectations of Facebook users. Nevertheless, as the occurrence of social media redefined stakeholders’ expectations, research on the expectations of Facebook users become crucial. Therefore, the purpose of this paper is to contribute...

... operationalisation as well as the empirical results help researchers and practitioners to better understand virtual stakeholder dialogues. RQ1. To what extent do utilities in Germany, Austria or Switzerland focus a stakeholder dialogue on Facebook? Social media Facebook Survey Quantitative...

...Victoria Uren; Daniel Wright; James Scott; Yulan He; Hassan Saif Purpose – This paper aims to address the following challenge: the push to widen participation in public consultation suggests social media as an additional mechanism through which to engage the public. Bioenergy companies need...

... of agenda-setting driven by social media, the paper contributes to the existing literature and gives practical implications for public and private entities in the energy sector. Cormier and Gordon (2001) point out that public enterprises are affected by a large number of stakeholders. In addition...