An efficiency study for a student health center

This study provides an analysis of the quality of service provided by a university health‐care center. Statistical process control charts are used to investigate the time spent by students at the various stages of the health‐care process. The mean, upper and lower control limits for the mean, and the variation of the waiting‐times at different stages of the health‐care process were determined. Based on the results of this study, specific recommendations are made to improve the performance of the center, and to reduce the waiting‐times at different stages of the health‐care delivery process. The implementation of these recommendations should also reflect a change in students’ perceptions about the quality of service provided by the center, as well as an increase in the efficiency of the health‐care delivery process.