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Volume 8, Issue 6
1 November 1995
International Journal of Health Care Quality Assurance Cover Image for Volume 8, Issue 6
Case Report| November 01 1995

Monitoring performance in a community mental health centre

;
Derek Milne
Regional Tutor in Clinical Psychology in England’s Northern Region, holding appointments with Northumberland NHS Mental Health Trust and the University of Newcastle upon Tyne.
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;
Simon Eminson
Consultant Psychiatrist, Community Mental Health Sentices, Thames, Waiora Waiketo, New Zealand.
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;
Heather Wood
A Social Worker Team Leader with Northumberland Social Services.
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;
Lillian Hamilton
A Practical Therapist, Ashmore House CMHC.
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Kevin Gibson
A Clinical Psychologist with Northumberland NHS Mental Health Trust.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6542
Print ISSN: 0952-6862
© MCB UP Limited
1995
Int J Health Care Qual Assur (1995) 8 (6): 38–41.
https://doi.org/10.1108/09526869510098859

Reports on a three‐month period of evaluation of changes in the perceived life stress, coping and strain of 60 consecutive new attenders at a community mental health centre, which served to monitor performance. Emphasizes the need to incorporate good measurement into a systematic approach to quality assurance.

Keywords: Mental health, National Health Service, Performance measurement, Stress, TQM
© MCB UP Limited
1995
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