Patient safety and quality are crucial in hospital-based healthcare services. Information exchange is a dominating component in enhancing the safety and quality of patient care services. Therefore, this research explores the direct and indirect effects of communication and administrative support on quality and patient safety within multi-specialty hospitals. In connection with the indirect effects, the mediating role of information exchange issues in hospitals settings is examined.
Data were collected from 568 hospital healthcare professionals using a structured questionnaire. Data were analyzed using frequency analysis and structural equation modelling.
The outcomes of this study highlight the fact that communication and follow-up, as well as administrative support, directly and indirectly impact the quality and safety of patients through information exchange issues.
Hospitals should employ streamlined information exchange protocols to overcome challenges and optimize workflows.
This research adds to the existing body of literature by presenting empirical insights on the mediating role of information exchange issues in the impact of communication and administrative support on hospital patient care outcomes.
