Renegotiating Health Care: Resolving Conflict to Build Collaboration

Renegotiating Health Care: Resolving Conflict to Build Collaboration

Article Type: Recent publications From: International Journal of Health Care Quality Assurance, Volume 25, Issue 6

Please note that unless expressly stated, these are not reviews of titles given. They are descriptions of the books, based on information provided by the publishers

Leonard J. Marcus, Barry C. Dorn and Eric J. McNulty,Jossey Bass,July 2011,ISBN 978-0-470-56220-8,2nd ed.

Keywords: Negotiation in healthcare, Conflict resolution in healthcare, Health efficiency improvements

Since the first edition of Renegotiating Health Care was published in 1995,new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation.

This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization’s ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive,administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health services management, clinicians, leaders, policy makers, and conflict resolution experts working in the health care field.

Contents include:

• 1.

  Part One: Conflict

  • Why conflict?

  • Moving beyond conflict.

  • Setting the stage for negotiation.

• 2.

  Part Two: Negotiation

  • Interest-based negotiation.

  • Framing to generate options.

  • Reframing to spur momentum.

  • The walk in the woods.

• 3.

  Part Three: Contest, resolution, and connectivity

  • Positional bargaining.

  • Mediation, arbitration, and dispute resolution.

  • Meta-leadership.

• 4.

  Part Four: Evolving health care practice

  • Designing a more cohesive, better-linked health system.

  • Evolving with technology.

  • The negotiating patient.

  • Changing work and a changing workforce.

• 5.

  Part Five: Shaping purpose

  • Crafting the essentials.

  • Constructing a resilient balance.