... of the limited impact of health promotion programs, in spite of the investments made, the article models the knowledge exchange process to pinpoint possible sources of problems. Pertinent issues of quality assurance are raised and the consequences of neglecting them pointed out. Some empirical evidence...

... health Methods Quality assurance User studies The importance of user perspectives in assessing quality is widely recognised and is included in the UK government’s recent proposals to “put quality at the top of the NHS agenda” (DoH, 1998a, p. 6). Health providers will have a new “duty...