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Keywords: Service operations
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Journal Articles
Int J Health Care Qual Assur (2002) 15 (7): 311–323.
Published: 01 December 2002
... as the tracers (Fleishman et al., 1988; Fleishman, 1995; Fleishman et al., 1996a). © MCB UP Limited 2002 Quality assurance Service operations Ideologies Kaizen Surveillance Assessment The RAF method for regulation, assessment, follow‐up and continuous improvement...
