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Keywords: Systems design
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Journal Articles
Integrated systems design for customer focused health care performance measurement: a strategic service unit approach
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Int J Health Care Qual Assur (2001) 14 (1): 21–29.
Published: 01 February 2001
... Health care Performance measurement Customer satisfaction Systems design Quality During the last few decades of the twentieth century, firms implementing total quality management (TQM) and continuous improvement (CI) programs have experienced substantial world‐class competitive successes...
