... engagement with primary users of the service in order to enhance standards. Originality/value This paper reports the first empirical research conducted with WAA and users of the service. The Air Ambulance Service in Wales celebrated its quinquennial anniversary on St David's Day, 1 March 2006, since...

... to pre‐hospital care has been a relatively recent phenomenon. Ambulance services have taken a variety of approaches to measuring and improving pre‐hospital care. This article questions the transferability of lessons learned in hospitals to ambulance services. Arguably, the quality improvement approach...

...Edward Hopkinson The application of BS 5750: Part 2 to the wide range of Ambulance Service activities demonstrates service‐wide commitment to quality assurance and should lead to “customer” confidence and an improvement in competitiveness. Cambridgeshire′s Ambulance Service makes significant...

...Edward Hopkinson The process and uses in implementing a formalised total quality assurance programme into the Cambridgeshire Ambulance Service are investigated. Service and individual performance standards are discussed. Key benefits of QA in terms of “employee resourcing” and “employee relations...