...Hassan Mahomed; Max O. Bachmann Long waiting times are a serious problem for patients using urban health centres in developing countries. A block appointment system was introduced and evaluated in a large South African health centre. Waiting times of all patients were measured over a one‐week...

...David Worthington; Mammar Brahimi The Patient′s Charter has recently set the standard for hospital out‐patient clinics that patients will “be given a specific appointment time and will be seen within 30 minutes of that time”. Describes the successful application of an operational research...