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Keywords: Appointments systems
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Journal Articles
Int J Health Care Qual Assur (2011) 24 (6): 441–452.
Published: 19 July 2011
...Martyna Sliwa; James O'Kane Purpose A recurring problem in the service quality literature is measurement – knowing which quality aspects should be measured and in what ways. This article aims to assess service quality measurement by focusing on general practice appointment systems. Design...
