... – The cardiology clinical nurse specialist (CNS) identified patients’ for nine- to 12-month return visits one week prior to attendance. The previous consultation letter was accessed and information was documented by the CNS in the medical record. The key performance indicator (KPI) used was patient DCs for each...

...F. Donnellan; T. Hussain; A.R. Aftab; C. McGurk Purpose The purpose of this paper is to explore unnecessary outpatient department attendances and to improve efficiency by actively pre‐assessing patient charts and pre‐specifying management plans before scheduled outpatient visits. Design...