... was referred to the hospital patient liaison office for further review and feedback. Australia Quality improvement Patient satisfaction Intensive care unit Private care Family member satisfaction Our ICU has an ongoing quality improvement program including two patient satisfaction surveys...

...Michele Clark; Marion Gray; Jane Mooney Purpose The purpose of this paper is to explore the perceptions of near‐misses and mistakes among new graduate occupational therapists from Australia and Aotearoa/New Zealand (NZ), and their knowledge of current incident reporting systems. Design...

...Godfrey Isouard Purpose The purpose of this paper is to discuss the challenges faced in Australia to maintain and sustain quality in pathology services, and present new strategic directions to address such challenges. Design/methodology/approach The paper is a review of the literature...

... in the patient journey. Such improvement would have the potential to free resources to deal with emergency cases and to shorten waiting lists for elective surgery. © Emerald Group Publishing Limited 2012 Disruption Coordination Lean thinking Operating room Surgery Process efficiency Australia...

... © Emerald Group Publishing Limited 2010 --> Evidence based healthcare Patient information ADHD treatment guidelines Australia Article Type: News and views From: International Journal of Health Care Quality Assurance, Volume 23, Issue 3 Keywords: Evidence based...

... as occasional surveyors for eight, nine and 15 years respectively. Table I contains relevant demographic information. Assessment Influence Health services Australia Managers Data were collected by means of one hour audio‐taped and documented interviews conducted by the principal author...

... for inclusion in the research. © Emerald Group Publishing Limited 2009 Health services Clinical governance Quality improvement Complaints Patients Australia Patient satisfaction surveys are a useful tool to assist health care decision makers to monitor the quality of care provided...

... the ANZICS APD and demonstrates how to determine data quality in a large database containing individual patient records. Jacqueline Martin can be contacted at: jacqueline.martin@dhs.vic.gov.au © Emerald Group Publishing Limited 2009 Auditing Patient care Databases Hospitals Australia New...

... with others. “This system would give us an evidence base for assessing performance over time and enable us to monitor the comparative quality and cost of health services in Australia, compared with those in other countries. It would lead to a reduction in unwanted variation in performance between...

... Australia The nature of humans is to make judgements. We make them about ourselves, our colleagues and the material world we inhabit. Our survival and development as both a species and individuals is in fact predicated upon this ability (Ackerman, 2006). A critical skill is being able to make...

... injury, bronchiolitis and croup. Tamworth Hospital is a 234 bed hospital and the major rural referral unit in New England area of New South Wales Australia. The ED is a mixed adult/paediatric department with an annual census of about 38,000 patients of which 10,000 are children. The admission rate is 18...

... research was used to examine the conduct of a small survey team during the 2005 accreditation survey of a rural health service in Australia. The survey team was from the Australian Council on Healthcare Standards (ACHS), the major health care accreditation agency in Australia. Second, the emerging typology...

... is generated. Originality/value Exploring patient and relative expectation and satisfaction in different theoretical contexts. Leib Leventhal can be contacted at: LeibLeventhal@bigpond.com © Emerald Group Publishing Limited 2008 Elder care Patients Australia Customer satisfaction...

... Wales, Australia, where 90,000 health professionals, under the auspices of the Health Department, provide healthcare to a seven‐million population. After enrolling many participants from various groups, the measurements included: numbers of staff trained and training quality; support for SIP; clinicians...

... approach taken by ambulance staff in Australia compared to other countries, as well as highlighting useful information on the future direction and research into the area. Russell Linwood can be contacted at: rlinwood@bigpond.net.au © Emerald Group Publishing Limited 2007 The significant gaps...

... © Emerald Group Publishing Limited 2007 --> Medical care Public health Sexual health immunization Adolescents Australia The national program to vaccinate girls against cervical cancer begins has begun in South Australia, with other states and territories to follow...

... © Emerald Group Publishing Limited 2007 --> Demography Public health Individual behaviour Cigarettes Alcoholic drinks Australia Far East and Australasia AustraliaAustralians smoking less but still drinking The decline in smoking rates over the past three...

... Far East and Australia © Emerald Group Publishing Limited 2007 --> Resource management Australia Carers Australia - New insight into dementia in Australia Keywords: Resource management, Australia, Carers As the Australian population grows and ages...

... (as evidence‐based medicine is tailored to the individual patient), has the potential to improve compliance with clinical guidelines beyond that achieved with most QI projects. © Emerald Group Publishing Limited 2006 Medical practice Knowledge transfer Auditing Australia The transfer...

... Australia Therapy and equipment needs study (TEN) Keywords: Partnership, Health services, Australia © Emerald Group Publishing Limited 2006 --> Partnership Health services Australia Far East and Australia In early 2005 the AIHW and CP Australia...