...Sylvia Nelson Presents Cheviot and Wansbeck NHS Trust’s strategy for quality improvement with a patient‐focused approach. Describes the development and implementation of multidisciplinary pathways of care. Discusses the benefits of using the pathways. Proposes that multidisciplinary pathways...

...Ernie James Takes initial stock of the benefits that have accrued as a result of five TQM projects carried out in Worthing District Health Authority. Categorizes benefits in terms of the organization, the customer, the employee and benefits in overcoming difficulties. 14 IJHCQA 5,4 T he benefits...

...Jenny Hawkes Questions whether people really understand what total quality management is, what it can do to an organization, how the organization can cope with fully espousing a TQM strategy in a general environment in which TQM is not understood. Asks whether there are any benefits for patients...

...Susan Gott; Rachael Murfin; Gerald McSorley Outlines an approach to the systematic evaluation of the benefits of standard setting as part of a TQM programme, which looks at the systems and culture necessary to monitor and improve quality. Reports on a specific research project, undertaken...