...Li-Li Huang; Binliang Wang; Weiwei Hu; Aiping Zhou; Xiaoyu Chen Purpose This paper aims to integrate the balanced scorecard (BSC) into the medical service quality management of urban medical groups (UMGs), verify its feasibility and enhance resource allocation and system efficiency in addressing...

...Helena Costa Oliveira; Lúcia Lima Rodrigues; Russell Craig Purpose We explore the relationship between the balanced scorecard (BSC) and neo-bureaucracy by investigating whether the operationalization of the BSC incorporates “neo-bureaucratic” ideas and whether the BSC implemented in a Portuguese...

.... A balanced scorecard (BSC) was used as the assessment framework. Design/methodology/approach – Using a cross-sectional study design, two rural health centers (RHCs) contracted out to Aga Khan Health Service, Pakistan were compared with four government managed RHCs. A BSC was designed to assess RHC...

...Yiannis Koumpouros Purpose – The purpose of this paper is to discuss the application of the balanced scorecard (BSC) in the Greek public health sector. Design/methodology/approach – The basic balanced scorecard theory has been adopted in the characteristics and individualities of the Greek...

... Balanced scorecard Public health service Public finance Hong Kong Cost reduction Hospitals The Hong Kong Hospital Authority (HA) was formally established in 1990 under the Hospital Authority Ordinance. Hospital Authority staff formally took over managing and owning all 38 public hospitals...

...@mail.ypu.edu.tw © Emerald Group Publishing Limited 2011 Knowledge management Balanced scorecard Taiwan This research is divided into qualitative and quantitative researches, to gain a deeper insight into policy‐makers' perceptions and the relationship between KM cognition and demand...

.... The study presents experiences made by the contractor and the public authority on how to work out and follow‐up assignments within the health care sector regarding patient interest, public interest and professional medical interest. Findings Measurement within the frames of the balanced scorecard (BSC...

... improvement and performance measurement framework for the public and voluntary sectors. The PSS shares the key advantages of the Balanced Scorecard in ensuring that performance measures reflect all aspects of an organisation's performance and have clear links to the organisation's strategy. In addition its...

...Xiao‐yun Chen; Kazunobu Yamauchi; Ken Kato; Akio Nishimura; Katuski Ito Purpose The objective of the paper is to confirm the feasibility and value of using the balanced scorecard (BSC) to measure performance in two hospitals in different countries. Design/methodology/approach One hospital from...

...Stefan Schmidt; Ian Bateman; Jochen Breinlinger‐O'Reilly; Peter Smith Purpose Achieving excellence is a current preoccupation in UK public health organisations. This article aims to use a case study to explain how a mental health trust delivers excellent performance using a balanced scorecard (BSC...

... these analyses are complete, the e‐health strategy can be applied to the Castilla‐La Mancha community. In order to have a better control of the results, a balanced scorecard (BSC) (Kaplan and Norton, 1996) will be conducted as part of an evaluation, measurement and control technique. The overall project's...

... and frameworks for assessing the value of taskforces and other quality improvement teams in the public sector and concludes that the Performance Prism, used in conjunction with the public sector scorecard, a variant of the balanced scorecard, is most appropriate. The paper then describes a case study...

... of patient care. Performance measures National Health Service Targets Balanced scorecard While most health care organisations are putting considerable energy into measuring performance, the effectiveness of the measures used varies considerably. In designing and implementing any performance...