...Li-Li Huang; Binliang Wang; Weiwei Hu; Aiping Zhou; Xiaoyu Chen Purpose This paper aims to integrate the balanced scorecard (BSC) into the medical service quality management of urban medical groups (UMGs), verify its feasibility and enhance resource allocation and system efficiency in addressing...

...Helena Costa Oliveira; Lúcia Lima Rodrigues; Russell Craig Purpose We explore the relationship between the balanced scorecard (BSC) and neo-bureaucracy by investigating whether the operationalization of the BSC incorporates “neo-bureaucratic” ideas and whether the BSC implemented in a Portuguese...

.... A balanced scorecard (BSC) was used as the assessment framework. Design/methodology/approach – Using a cross-sectional study design, two rural health centers (RHCs) contracted out to Aga Khan Health Service, Pakistan were compared with four government managed RHCs. A BSC was designed to assess RHC...

...Yiannis Koumpouros Purpose – The purpose of this paper is to discuss the application of the balanced scorecard (BSC) in the Greek public health sector. Design/methodology/approach – The basic balanced scorecard theory has been adopted in the characteristics and individualities of the Greek...

... on cost containment. Indicators disclosed to the public are mostly related to activity and finance. Little attention was given to service quality. © Emerald Group Publishing Limited 2012 Performance measurement (quality) Cost control Balanced scorecard Public health service Public...

..., distant view and PE. It can help management to accomplish the company vision. Knowledge management Balanced scorecard Taiwan Up to 70 per cent of organizations are not successful in implementing established strategies and goals (Charan and Colvin, 1999). The reasons are not because...

.... The study presents experiences made by the contractor and the public authority on how to work out and follow‐up assignments within the health care sector regarding patient interest, public interest and professional medical interest. Findings Measurement within the frames of the balanced scorecard (BSC...

... improvement and performance measurement framework for the public and voluntary sectors. The PSS shares the key advantages of the Balanced Scorecard in ensuring that performance measures reflect all aspects of an organisation's performance and have clear links to the organisation's strategy. In addition its...

...Xiao‐yun Chen; Kazunobu Yamauchi; Ken Kato; Akio Nishimura; Katuski Ito Purpose The objective of the paper is to confirm the feasibility and value of using the balanced scorecard (BSC) to measure performance in two hospitals in different countries. Design/methodology/approach One hospital from...

... analyses; and evaluation and control systems. Managerial implications are provided. Originality/value The strategy proposed in this article is a prototype and an ongoing study in the Castilla‐La Mancha community. Health services Quality function deployment Benchmarking Balanced scorecard...

...Stefan Schmidt; Ian Bateman; Jochen Breinlinger‐O'Reilly; Peter Smith Purpose Achieving excellence is a current preoccupation in UK public health organisations. This article aims to use a case study to explain how a mental health trust delivers excellent performance using a balanced scorecard (BSC...

... and frameworks for assessing the value of taskforces and other quality improvement teams in the public sector and concludes that the Performance Prism, used in conjunction with the public sector scorecard, a variant of the balanced scorecard, is most appropriate. The paper then describes a case study...

... described in the context of health and social care, they are important for organisations in all sectors. © Emerald Group Publishing Limited 2004 Performance measures National Health Service Targets Balanced scorecard While most health care organisations are putting considerable energy...