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Keywords: Bureaucracy
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Journal Articles
Int J Health Care Qual Assur (2020) 33 (3): 247–259.
Published: 07 April 2020
...Helena Costa Oliveira; Lúcia Lima Rodrigues; Russell Craig Purpose We explore the relationship between the balanced scorecard (BSC) and neo-bureaucracy by investigating whether the operationalization of the BSC incorporates “neo-bureaucratic” ideas and whether the BSC implemented in a Portuguese...
